FAQ

First we’ll review your previous case – you can send us the required details via our online form. If we think you have been overcharged we’ll contact you to explain the process. Once you’ve signed up with JG Solicitors we’ll do all the hard work for you and there’s really not much for you to do. Customer service is really important to us and our team will strive to keep you updated every step of the way.

Every case is different and we’ll work to get your money back quickly as possible. Sometimes it takes a while but our quickest case saw a client get their money back in just six days!

Sometimes previous documents are needed and sometimes we can get you a refund without documents. It all depends on your own personal case so just get in touch and we’ll advise.

The important date is when you signed up with your solicitor. If you signed up with your solicitor prior to 1st April 2013 any deductions taken from your compensation won’t have been a success fee so unfortunately we can’t help. Sorry.

We will need to know the name of your former solicitor in order to take on your case. If you’re not sure then the best thing to do is check through old paperwork and emails to see if you can find any clues. You could also ask your bank who paid you the compensation.

Sorry but we can’t get this information for you. If you can’t remember then the best thing to do is check through old paperwork and emails to see if you can find any clues. You could also ask your bank who paid you the compensation.