JG Solicitors Ltd understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this Website, https://www.jgsolicitors.com. Our Site will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
1. Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
2. Information About Us
is owned by JG Solicitors Limited, a limited company registered in England
under company number 08625403.
Registered address: Gledhow Mount Mansion Suite 5a, 32 Roxholme Grove, Leeds, LS7 4JJ.
Regulated by the Solicitors Regulation Authority SRA Number 627582.
Registered with the Information Commissioner’s Office, ICO no: ZA172141
Email address: firstname.lastname@example.org.
Telephone number: 0113 3451 432.
Postal address: Gledhow Mount Mansion Suite 5a, 32 Roxholme Grove, Leeds, LS7 4JJ.
is Operated by JG Solicitors Limited who also act as the data controller.
Registered with the Information Commissioner’s Office, ICO no: ZA172141
3. What Does This Policy Cover?
4. What Is Personal Data?
Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
5. What Are My Rights?
Under the Data Protection Legislation, you have the following rights, which We will always work to uphold:
The right to access the personal data We hold about you. Part 13 will tell you how to do this.
The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 15 to find out more.
The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that We hold. Please contact us using the details in Part 15 to find out more.
The right to restrict (i.e. prevent) the processing of your personal data.
The right to object to us using your personal data for a particular purpose or purposes.
The right to withdraw consent. This means that, if We are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
The right to data portability. This means that, if you have provided personal data to us directly, We are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
Rights relating to automated decision-making and profiling. We do not use your personal data in this way.
For more information about Our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 15.
It is important that your personal data is kept accurate and up-to-date. If any of the personal data We hold about you changes, please keep us informed as long as We have that data.
Further information about your rights can also be obtained from the
Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about Our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
We would Welcome the opportunity to resolve your concerns ourselves however, so please contact us first, using the details in Part 15.
6. What Data Do You Collect and How?
|Data Collected||How [We] OR [I] Collect the Data|
|Contact information including name, address, telephone number and email.||This will be given when you apply through our Website and/or get in contact with us by email. For us to help you with your claim, We need this information.|
|Business information about your former solicitor.||We will need these details so that We can make a claim, against the solicitor that you are complaining about. They will be collected via by telephone or email.|
|Business information including pension(s) and related companies.||We will need these details so that We can make a claim, against the pension provider at fault. They will be collected via the claim pack forms and/or by telephone or email.|
|Payment information including bank account and sort code numbers.||We may take this from you in the claim pack and/or over the telephone, or by email, so that We have the right details to make payment should you win your claim.|
7. How Do
You Use My Personal Data?
Under the Data Protection Legislation, We must always have a lawful basis for using personal data. The following table describes how We will or may use your personal data, and Our lawful bases for doing so:
|What We Do||What Data We Use||Our Lawful Basis|
|Registering you on Our Site.||Name, address, email and telephone, username and password.||Personal information is required pertaining to the sending of relevant material.|
|Providing and managing your Account / Access to our Website.||Name, address, email and telephone, username and password.||We store this information in our database in case you forget or need to change any of it, when you registered on our Website.|
|Administering Our Site / Administering Our business||Name, address, email and telephone, username and password.||To maintain a good standard of service to you, We store this type of data to better manage your experience while using the site and dealing with your claim.|
|Supplying Our services to you.||Name, address, email and telephone, username and password.||To provide the best service possible, on and off our Website, We hold this data so that We can get in contact with you regarding the any claim application and process.|
|Communicating with you.||Name, address, email and telephone.||We store this information so that We can contact you at any time, times which you have specified, in order to deal with your claim and updates.|
|Supplying you with information by email and/or post that you have opted-in-to (you may opt-out at any time by contacting via email or telephone at any time.)||Name, address, email and telephone, username and password.||You may request for your details and/or sign up information to be deleted at any time, should you no longer wish to use our services or our Website.|
With your permission and/or where permitted by law, We may use your personal data for marketing purposes, which may include contacting you by email and/or telephone and/or text message and/or post with information, news, and offers on Our services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with Our obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out. We will always obtain your express opt-in consent before sharing your personal data with third parties for marketing purposes and you will be able to opt-out at any time.
We will only use your personal data for the purpose(s) for which it was originally collected unless We reasonably believe that another purpose is compatible with that or those original purpose(s) and need to use your personal data for that purpose. If We do use your personal data in this way and you wish us to explain how the new purpose is compatible with the original, please contact us using the details in Part 15.
If We need to use your personal data for a purpose that is unrelated to, or incompatible with, the purpose(s) for which it was originally collected, We will inform you and explain the legal basis which allows us to do so.
In some circumstances, where permitted or required by law, We may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights
8. How Long Will You Keep My Personal Data?
We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):
|Type of Data||How Long [We] OR [I] Keep It|
|Name, address, email and telephone, username and password.||This information will be kept on record until you request for this information to be removed.|
9. How and Where Do You Store or Transfer My Personal Data?
We will only store or transfer your personal data / store or transfer some of your personal data within the UK. This means that it will be fully protected under the Data Protection Legislation.
The security of your personal data is essential to us, and to protect your data, We take a number of important measures, including the following:
10. Do You Share My Personal Data?
We will not share any of your personal data with any third parties for any purposes, subject to the following exception[s].
In some limited circumstances, We may be legally required to share certain personal data, which might include yours, if We are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
If any of your personal data is shared with a third party, as described above, We will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, Our obligations, and the third party’s obligations under the law, as described above in Part 9.
If any personal data is transferred outside of the EEA, We will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the Data Protection Legislation, as explained above in Part 9.
11. How Can I Control My Personal Data?
12. Can I Withhold Information?
You may access certain areas of Our Site without providing any personal data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
13. How Can I Access My Personal Data?
If you want to know what personal data We have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 15. To make this as easy as possible for you, a Subject Access Request Form is available for you to use. You do not have to use this form, but it is the easiest way to tell us everything We need to know to respond to your request as quickly as possible.
There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover Our administrative costs in responding.
We will respond to your subject access request within less than 1 month and, in any case, not more than one month of receiving it. Normally, We aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date We receive your request. You will be kept fully informed of Our progress.
All Cookies used by and on Our Site are used in accordance with current Cookie Law.
Before Cookies are placed on your computer or device, you will be shown a prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. [You will be given the opportunity to allow only first-party Cookies and block third-party Cookies.]
Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown in the table below. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below, but please be aware that Our Site may not work properly if you do so.
We have taken great care to ensure that your privacy is not at risk by allowing them.
The following first-party Cookies may be placed on your computer or device:
|Name of Cookie||Purpose||Strictly Necessary|
|Session Cookie||To provide us with information on how the Website is being used and experienced||Yes|
|Persistent cookie||This may be a password or contact information that you have decided to save in the browser. If you don’t wish to save the information, you may need to enter it again.||No|
Our Site uses analytics services provided by Google. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how Our Site is used. This, in turn, enables us to improve Our Site and the services offered through it.
The analytics service(s) used by Our Site use(s) Cookies to gather the required information. You do not have to allow us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable us to continually improve Our Site, making it a better and more useful experience for you.
The analytics service(s) used by Our Site use(s) the following Cookies:
HTTP cookies – to remember what a user has done on a previous page; distinguish unique users; determine which domain to measure; throttle the request rate; remember the number and time of previous visits; remember traffic source information; determine the start and end of a session and remember the value of visitor-level customer variables.
In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
15. How Do I Contact You?
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details:
Email address: email@example.com.
Telephone number: 0113 345 1432.
Postal Address: Gledhow Mount Mansion Suite 5a, 32 Roxholme Grove, Leeds, LS7 4JJ.
We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if We change Our business in a way that affects personal data protection.